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Shipping & Returns

How We Ship

Our preferred carriers are UPS and the US Postal Service.

UPS

We will make every effort to ship on the same day if the order is received by 12 noon on a weekday. Expedited (2nd Day and 3rd Day shipments) are available for UPS shipments. Please keep in mind that expedited shipment times are based on business days. This means if we receive an order with 2nd Day shipping on Friday morning and the package is picked up Friday afternoon, you will not receive your package until Tuesday.

US Postal Service

We currently offer domestic shipment via Priority Mail, a method that allows us to better track packages. For most addresses within the United States, US Postal Service will get a Priority Mail package to its destination within 1-5 business days.

Shipping cost for both methods is based on the total weight of the items ordered and insurance. Upon shipment, you will receive a confirmation email including tracking information.

International Orders

Over the years, we've met customers from all over the world, and we are proud to ship to the following countries via both UPS and the US Postal Service.

  • Australia
  • Belgium
  • Brazil
  • Canada
  • Costa Rica
  • Denmark
  • Germany
  • France
  • French Polynesia
  • Ireland
  • Isreal
  • Italy
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom

To discuss international shipment options other than the countries listed above, please contact us. Where possible, we will make an effort to ship our teas to you.

Returns & Exchanges

We want to ensure that you enjoy your purchase. If a tea ware item does not meet your expectations, we will gladly accept a return for store credit or offer a replacement if returned within 30 days. However, we are not able to accept returns of tea leaves. We recommend buying a smaller increment to taste before committing to a larger purchase.

My Order Arrived Damaged.

While we try to package our orders as securely as possible, damage can occur during transit. We suggest you open all packages and inspect the contents immediately. If you find damage to your order, please contact us within 5 days so we can submit a claim to the carrier.

There Was a Flaw or Mistake on my Order.

If we made a mistake in packing your order, or there is a significant flaw to the item, we will send you a replacement right away. Please contact us immediately after opening your order. We will email a return shipping label. Please package the item or items securely and ship them back to us. We suggest shipping the item in its original packaging.

Unfortunately, we cannot accept exchanges or returns after 30 days from the original date of purchase.

I Don’t Like What I Bought.

While we try our best to accurately describe our products through pictures and words, we understand that preferences can be highly subjective. If a tea ware item does not meet your expectations, we will gladly accept a return for store credit or offer a replacement if returned within 30 days. However, we are not able to accept returns of tea leaves. We recommend buying a smaller increment to taste before committing to a larger purchase.

Please understand that if a return or exchange does not involve flaws or damage to the product, or mistakes that we have made on your order, we cannot reimburse shipping costs.

Please contact us by email or telephone, then package the item or items securely and ship them back to us. We suggest shipping the item in its original packaging. Once we receive the item, we will issue a store credit less the original shipping cost.

Unfortunately, we cannot accept exchanges or returns after 30 days from the original date of purchase.