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FAQs

Table of Contents

How long have you been in business?

Where do you get your teas?

Is this tea organic?

Which tea is the healthiest?

Do you have the same tea I got from you over a year ago?

Can you send me free samples?


How long have you been in business?

Over 30 years! Our parents opened the doors of their herbal apothecary in 1985, at the same location where you’ll find our tea shop today. As importers, they were also able to obtain tea from their customers’ home regions. When they started to consider retirement in the early 2000s, we began to shift the focus of our sourcing trips, and began seeking out the best quality teas we could find in the way our father always had - straight from the farmers themselves. Read more about our story on our blog!


Where do you get your teas?

We source teas (and teaware) directly from the point of origin, eliminating any middlemen that might tack on extra costs, and allowing us to bring you the highest quality product with a wealth of information on where it came from, how it was grown, and how it was crafted. We work with many small farms across China and Taiwan to find the wide variety of styles you’ll find on our shelves.


Is this tea organic?

While a few of the farms we work with have organic certification, many do not. We can ensure that our teas are grown naturally by visiting our producers in person on our annual buying trips, and performing additional third party testing to verify that our teas are free of chemicals and pesticides. In addition, we source from rural regions, away from the pollution of urban areas and often at elevations that prevent runoff.


Which tea is the healthiest?

All tea leaves contain antioxidants and amino acids that can be beneficial to the body. We source traditional teas made of the leaves of the Camellia sinensis plant - and nothing else. That means no chemicals, artificial flavors, or coloring, only all natural, antioxidant rich, incredibly flavorful tea leaves.

Instead of marketing low quality teas with a health pitch, we recommend focusing on flavors you enjoy, so that your cup of tea can be as enjoyable as it is healthy.


Do you have the same tea I got from you over a year ago?

Though we often work with the same farms from year to year, the flavor of any tea can vary based on the weather and growing conditions of the season. Many of our most interesting teas stem from unusual harvests or crafting styles, and may be “one hit wonders” we will be unable to match again. Finally, we have refined our selection over the years, and if we are unable to find a source that matches our standards, we will forgo the product. Changes in preservation and production methods mean we are no longer able to source some teas while maintaining our measure of quality.


Can you send me free samples?


Didn’t find the answer to your question here? Please contact us!